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Players' Club Benefits

Win Loss Statement Form (pdf)

Frequently Asked Questions

How do I become a member of the Players’ Club?

It is very easy! Just present a valid photo ID to one of our Guest Service Representatives.

Will my current Players’ Club card still work at the machines?

Yes, but to receive all the benefits of the tiered Players’ Club, players are encouraged to pick up their new Players’ Club Card on their next visit to Menominee Casino Resort. If you’re not a member, simply visit Guest Services to sign up.  It’s fast, FREE and easy.

How do I earn points?

Simply insert your card into any slot machine, present it to one of the dealers at any table, or present it to the cashier at bingo. All play is tracked by use of your card. Points vary for each game.

What is the value of the points?

400 points equals $5 cash value (available to Maple and Birch only), 333 points equals $5 Free2Play, or 400 points equals $5 redemption value. 

Can I redeem my club points?

Yes, your points are yours to use as you please.

What can I redeem my points for, and where?

You can redeem your points for food, beverages, hotel stays, or merchandise. Simply present your card to the outlet of your choice. If you would like to redeem your points for Free2Play credits you can do that directly from your machine, or cash at any cash booth (cash option only available to Birch and Maple card holders). 

Can someone else redeem my points?

No. For redemption purposes, you must present your Players’ Club card and a valid ID when redeeming points.

Can I get special offers from the club?

Yes, but it depends on your level of play. See the benefit structure for specifics.

Do my points ever expire?

Yes. Points expire after 18 months of inactivity.

How many tiers does the club have?

Our Club is comprised of four tiers and is based on earned base points for the previous year. 

All new Club members start at the Pine level. 

Oak = 2,000 points earned within a year

Birch =  6,500 points earned within a year 

Maple = 25,000 points earned within a year

Periods of re-evaluation are: February, May, August and November.

Does each tier level have different and special benefits?

Yes. All levels have great benefits. Some of them are exclusive to a particular level. See benefits structure for specifics.

Want more info?

Please visit Guest Services for all of your questions about the new Menominee Casino Resort Tiered Players’ Club. Or call 800-343-7778 ext. 5269.

How to withdraw Free2Play* dollars at a slot machine?
1. Insert your card into the card reader at any slot machine.
2. Press the #7.
3. Enter your PIN.
4. Press enter key.
5. Press the #1 for Free2Play (Promo).
6. Press the number corresponding to the amount of Free2Play dollars that you want to download.
*Free2Play dollars must be played at the slot machine and cannot be cashed out.

How to download my Points to Free2Play?
1. Insert your card into the card reader at any slot machine.
2. Press the #7.
3. Enter your PIN.
4. Press enter key.
5. Press the #2 for Points2Play (Credits).
6. Press the number corresponding to the amount of Points2Play  dollars that you want to download.

How do I check my Balance?
1. Press #9.
2. Enter PIN.
3. Press enter key.
4. Balance will display.








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